Service Detail

Improving customer experience and providing high-value services are our never-ending pursuit.

FiberHome attaches great importance to customers' characteristic demands and operation planning. With worldwide service support centers, FiberHome timely understands customer needs, makes quick and effective responses, and provides first-class products and service tailored to customers, helping customers improve network performance and efficiency and reduce network operation and maintenance costs.

Perception service - Service experts around you

There are 3 large regional service support centers and 33 provincial service centers in China. The municipal service support sites serve all major cities and quickly respond to customer needs.

FiberHome has 10 technical support centers serving 50 countries distributed in 5 continents, covering 2 large service areas.

24/7 service support hotline responds to technical queries, tracks issue handling process, offers field support, and so on.

24/7 remote technical support is available to quickly solve problems.

Spare parts are provided to China and more than 20 other countries to ensure timely and effectively troubleshooting.